Privacy Policy

Orana Entertainment / Paiti Entertainment
Last updated: 20/11/2025

At Orana Entertainment, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe. By using our website or submitting any information to us, you agree to the terms of this policy.

1. Information We Collect
We may collect the following personal information when you contact us, submit a form, make a booking, or interact with our website:
Full name
Email address
Mobile number
Date of event enquiry
Location of the event
Type of event
Preferred showtime
Company or organisation name (if applicable)
Payment details processed securely via Stripe or PayPal (we do not store full card numbers)
Any additional information you voluntarily provide
Website analytics and cookie data collected automatically by Wix

2. How We Collect Information
We collect information when you:
Submit an enquiry form on our website
Contact us by email, phone, or social media
Make an online payment or booking
Register for workshops or events
Interact with our website (cookies, analytics)

3. How We Use Your Information
We use your information to:
Respond to enquiries
Manage and confirm bookings
Plan event logistics
Process payments securely
Communicate updates or changes
Improve our website and services
Meet legal, insurance, and administrative requirements
We may request consent to use photos or videos from events and workshops for promotional purposes. You may withdraw consent at any time.

4. How We Protect Your Data
Your information is stored securely and protected through:
Password-protected accounts
Secure hosting through Wix
Encrypted payment processors (Stripe & PayPal)
Internal secure systems for administration and communication
We take reasonable steps to protect your personal data from misuse, loss, or unauthorised access.

5. When We Share Your Information
We do not sell or rent your information.
We may share data only with trusted providers who help us operate our business, including:
Payment processors (Stripe, PayPal)
Our accountant or bookkeeper
Website, email, and administration service providers
Legal or regulatory bodies when required
All third parties follow their own privacy and security standards.

6. Access, Updates & Corrections
You may contact us at any time to:
Access the information we hold about you
Update or correct your personal details
Withdraw consent for media use
Request deletion of your data (where legally possible)
Contact us at: admin@oranaentertainment.com.au

7. Cookies & Website Analytics
Our website is built on Wix, which automatically uses cookies and analytics tools to improve functionality and measure website performance.
You can choose to disable cookies through your browser settings.

8. Complaints
If you believe your personal information has been mishandled, please contact us at:
📧 admin@oranaentertainment.com.au
We will investigate and respond promptly.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

9. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.